/10
★★★★★
based on 6742 reviews published
★★★★★
based on 6742 reviews published
Latest neutral customer reviews
2/5
★★☆☆☆
I ordered a Disney figurine for my wife's birthday, the delivery time niquel arrived at the right time but when I opened the box the figurine was broken in 2 places ...
Julien
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Answer from
WonderCity
Dear Julien, we're very sorry for the inconvenience. You can make an exchange either by using our online form ("Returns" link in the footer of the website) or by contacting our customer service department. You will receive a new figurine as soon as possible.
3/5
★★★☆☆
Very appreciated gift, however, too bad about the shipping time which was not met. I ordered on March 4 and received on the 10th. I had received an initial email from the courier notifying me that delivery would be on the 8th and then another email advising me of the delay in delivery. All in all, it is a shame since I had to pay shipping charges since my order did not reach the minimum for free shipping.
Daniela
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2/5
★★☆☆☆
The heat-sensitive Cheshire Cat mug I ordered arrived chipped on the handle, the design of the mug was a bit damaged. I don't recommend the Cadeaucity site and I won't be buying from them again. We're not even sure that the items will be of good quality...
Géraldine
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Answer from
WonderCity
Dear Géraldine, we are very sorry for the inconvenience. We will of course exchange or refund the item, whichever you prefer. You can do this online directly from our website or by contacting our customer service department. Of course, we'll pay the return postage. Please note that the items we sell are all new, genuine and officially licensed. It may happen that an item is defective, but this is exceptional. In this case, you can count on our responsiveness. We apologize for any inconvenience this may have caused you. Total customer satisfaction is our top priority.
2/5
★★☆☆☆
Late parcel Damaged box on arrival No choice but to accept it (as it was late) Only positive point: item ordered as expected No news from customer service by e-mail following complaint too...
Statuette W.
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Answer from
WonderCity
Dear customer, we apologize for this inconvenience and hope that the item arrived undamaged. On the other hand, you made a request for assistance on 19/01 at 8:45 am with your order number only. Our customer service department replied at 9.23 a.m., a few minutes later, asking how we could help you with this order. We have not heard from you since. Customer service will call you back immediately.
3/5
★★★☆☆
I bought 2 items of jim shore disney, on the products arrived in good condition well packaged, unfortunately I had a problem with the shipment I got the message that they would come by for delivery and for 2 days spent at home waiting no one was seen I contacted the courier who told me that there was no house number so I should have contacted the city of the gift whatever even if when you enter the data the system should force you to put the n. Civic I say my mistake I managed to contact the city of the gift and told me that the courier would come by that day that was not so another day spent at home waiting for no one ! Anyway apart from this inconvenience everything ok
Yuri
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3/5
★★★☆☆
The order went well as did the delivery cpdt the figurine although intact had quite a few paint defects (the holidays imminent I could not return) so I had to repaint myself some parts it's a shame given the cost of products they are not impeccable.for the rest nothing to say.
Margot
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Answer from
WonderCity
Dear Margot, thank you very much for your order and we apologize for any inconvenience. The items in the Disney Traditions range are hand-painted and made using techniques that exalt the slightly "rough" and woody aspect, sometimes showing "imperfections" which are above all the sign of authentic handiwork. Whatever the case, we'll exchange or refund any item, no questions asked, and return shipping is free. Our priority is your 100% satisfaction.
3/5
★★★☆☆
I am satisfied with the gift but not with the delivery. No call from the delivery person. I had to pick up the package at a relay point. I chose home delivery so I wouldn't have to go anywhere...
Sylvie B.
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Answer from
WonderCity
Hello Sylvie and thank you for your purchase! We apologize for the inconvenience. The tracking of your parcel indicates that the deliveryman came to your home on Wednesday, December 8 at 10:59 am and that in your absence the parcel was indeed dropped off at a relay point. If this was not the case, we apologize. Please do not hesitate to report your parcel letter carrier's behavior by calling 3631.
2/5
★★☆☆☆
I ordered a Cinderella teapot which was damaged, probably due to a manufacturing defect, because it was very well packaged, but it didn't look good as a gift. very, very disappointed.
Meredith A.
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Answer from
WonderCity
Dear Customer, we are very sorry for this inconvenience. We invite you to return this item for a prompt exchange, either by using the returns management interface at your disposal, or by contacting our customer service team, who will be happy to assist you.
3/5
★★★☆☆
I am satisfied in general, the product internally arrived undamaged and perfect, in a very short time, unfortunately, however, the box of the object had a clean cut, a break that in a Disney statue, in my opinion is not acceptable, a little more care should be taken in the packaging, and the box that contains the object should be a little larger ... (we know how couriers treat parcels) because in a collectible statue the packaging has a great importance, I did not feel like disputing and sending back the product as inside is absolutely perfect and intact, there is to say however that the outer sactola with an obvious break, annoys me beyond belief. In view of this, I do not know whether I would make another purchase in the future....
Valerio D.
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3/5
★★★☆☆
DELIVERY TIME RESPECTED, PACKAGED CORRECTLY BUT A SLIGHT DEFECT ON THE FIGURINE. I WOULD HAVE APPRECIATED A LITTLE THANK-YOU NOTE LIKE SOME SITES CAN PROVIDE.
Eric
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Answer from
WonderCity
Dear Eric, thank you very much for your order. Please do not hesitate to use our online returns form for a quick exchange of your figurine if it has the slightest defect. Our aim is your 100% satisfaction
3/5
★★★☆☆
The merchandise I don't know how it arrived undamaged.The box crushed in one corner and as a result the packaging of the willow tree statue is also ruined!The polystyrene inside that is supposed to prevent shocks is completely broken and punctured at the bottom.Since I have to give it as a gift I repaired it with transparent tape. I will definitely not buy,more anything from gift city.
Patrizia
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Answer from
WonderCity
Patrizia, we are very sorry about this situation. Despite all the care we take in preparing the packages, unfortunately the package was damaged in transit. We immediately offered to send a courier to your home for an exchange. We look forward to hearing from you.
2/5
★★☆☆☆
One out of three damaged figurines arrived, by the way there is a red sticker on the box of the damaged figurine, which makes you think bad. Packaging intact so I could not know before opening them about the damage. I sent in the correct time message to assistance who after asking for a photo never heard back. Products are nice, but assistance not good. And now I have damaged figurine. I answer here because by email it seems impossible.... I replied to both emails (French/Italian) attaching photos.... 24 hours have passed. Whatever, I give up. Non-existent assistance, except social responses to make the customer look bad. Beyond the damage the mockery, sleazy. Never again this site.
Laura
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Answer from
WonderCity
Hi Laura, we are sorry but we never received the requested photo, can you please check and send it back to us? We will then send a courier to your home to pick up the item and make an exchange. We always respond very quickly. If you don't hear back from us within 24 business hours this is not normal.
2/5
★★☆☆☆
Great products and competitive prices. However, it turned out to be very difficult to contact customer service.
Paola
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3/5
★★★☆☆
I received a parcel that didn't correspond to my order. I ended up having to send this item back to finally receive the item I ordered. I'm out of town, so it wasn't easy for me to go back and forth to the delivery address in a region that isn't mine. Disappointed for a first experience with you. Have a nice day!
David F.
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3/5
★★★☆☆
I don't think it's right to lose the benefit of our acquired club stars. We don't all have the opportunity to buy often. For my part, I sometimes put money aside to buy a long-awaited figurine. Once again, it's the one with the most money who gets rewarded... And to answer your question, since we can't do it again. Is it normal to lose the club points collected after one year? It's virtually impossible to reach 3-star status! But hey... that's called commerce...
Client8550
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Answer from
WonderCity
Dear Customer, We have taken note of your comment and would like to point out that the CadeauCity loyalty program is particularly generous and is based on a double reward system. On the one hand, Loyalty Points are accumulated and converted into vouchers valid for 1 year on the entire site, with no minimum purchase required. On the other hand, Club Actions offer discounted prices all year round to customers who maintain a regular purchasing pattern. The first level in the Club starts at €50 of spending per year, enabling as many people as possible to benefit.
3/5
★★★☆☆
I had two problems with orders but the rest is nice for my collection.
Anne L.
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3/5
★★★☆☆
I was surprised by the appearance of these figurines, which didn't really match the description, and the material used isn't what i thought it would be. the figures are in painted plaster, a little too big to play with, even for a big girl, and would only be conceivable in a shop window, but not precious enough to be in a shop window. I wanted Disney dolls for my little girls, but these are painted plaster figures they won't be able to play with. Admittedly, the description clearly states that this is not a toy.
Regine W.
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Answer from
WonderCity
Dear Customer, We apologize for any misunderstanding. As indicated in their description, the figurines in the Disney Haute Couture collection are made entirely of hand-painted resin. They are not toys, but collectors' items. If you wish to return the figurines for a refund, please contact our customer service department.
3/5
★★★☆☆
Good delay, good follow-up but the subject ordered: "figurine Joker and Batman", the Joker was removed from its base, I did not return, because just to offer. So I collected .
Édith K.
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Answer from
WonderCity
Dear Edith, we are very sorry about this inconvenience! Despite all the precautions we take and the care we take with our parcels, it unfortunately happens that an item may arrive damaged. Of course you can return it to us free of charge (prepaid return) for a refund or exchange. Please do not hesitate to contact our Customer Service.
3/5
★★★☆☆
The choice is very varied, and the products interesting. However, if you're looking for an "in-stock" product, you'll have to wait a long time, and the dates will be pushed back.
Caroline A.
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Answer from
WonderCity
Dear Caroline, thank you for your feedback. We would like to point out that the estimated arrival dates are those indicated by the manufacturer. Unfortunately, delays are frequent, especially in the current pandemic context. We update the dates each time we have new information from the manufacturer. These delays affect all market players and are not specific to our store.
3/5
★★★☆☆
Hello, it would be necessary to put fragile on the cardboard because I kept the article for fear that the next one arrives to me even worse. I stuck a piece on the tray. It's a real shame, but it's fragile after all. Otherwise, shipping is very fast.
Jean-marie
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3/5
★★★☆☆
Great priced item compared to other sellers, fast and safe shipping
Max T.
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2/5
★★☆☆☆
I ordered two articles from you and received one but not the other. The payments went through smoothly but I haven't heard from you since.
Mallet V.
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Answer from
WonderCity
Dear Vincent, This is indeed a pre-order novelty, as indicated on the product sheet. Its release is scheduled for the end of January. You will find this information on the shopping cart validation page, and within an hour of placing your order, we sent you a summary e-mail again reminding you of the item's estimated availability. Of course, you can cancel your order at any time, simply by emailing our customer service department. You will be reimbursed immediately.
2/5
★★☆☆☆
Character's broken ear
Isabelle L.
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Answer from
WonderCity
Dear Isabelle, we're really sorry about this inconvenience! Despite all the care we take in preparing and protecting our parcels, it unfortunately happens that an item may break during transport. You can request a return online for a quick exchange or refund. We have just sent you all the necessary information by email.
3/5
★★★☆☆
Package arrives too late incorrect tracking number
Boucheny
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Answer from
WonderCity
Dear customer, we apologize for this inconvenience. However, your parcel arrived quickly at the chosen relay point on 17/11, but you didn't collect it until 26/11. After checking, the tracking number provided was correct. Please contact our customer service department to find out what happened.
3/5
★★★☆☆
I'm very satisfied with the figurine I bought, which is splendid, a little less so with the cadeaucity service, which charges more if you use PayPal...great shame. I received a damaged cardboard box with a hole in one side! with a bit of protection but the figurine wasn't wedged in the center, so the official box was in bad condition and every collector knows the importance of boxes...I wanted to order again with cadeaucity and a figurine (not planned as a limited edition) went from 70€ to more than 90€ because I quote "victim of its success" it's the business but so I took it elsewhere...also a shame...
Margot
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Answer from
WonderCity
Hello and thank you for your testimonial. We attach great importance to the protection of the items we ship, so if a package is damaged, we invite you to refuse it and/or report it to us immediately in order to open a claim with the carrier.
2/5
★★☆☆☆
Very disappointed. The Britto statue has a scratch of about 1 cm on the bow of the Minnie statue.
Cbl
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Answer from
WonderCity
We sincerely apologize for this inconvenience. We will contact you immediately to arrange an exchange. Our customer service is at your disposal.
2/5
★★☆☆☆
Product received very late on March 10, whereas the order was placed between February 17 and 29. As a result, I didn't get it in time to give it as a gift, and I'm not satisfied!
Client(e)
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Answer from
WonderCity
Dear customer, we're sorry about this bad experience! However, we informed you by e-mail on February 17 of a delay at the manufacturer's due to recurring strikes in French port areas. Our e-mail did indeed refer to a delay of 2-3 weeks, and reminded you that you could cancel your order at any time. You can of course return the item to us for a full refund.
3/5
★★★☆☆
Quality product I expected a faster delivery...
Bove N.
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3/5
★★★☆☆
Great promotions on the site, too bad it's slow and if you put items in the cart they don't get saved (if you close the page and maybe come back in a few hours later) and if you enter from your computer and then on your phone you no longer see the items you put in the cart.
Chiara B.
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Answer from
WonderCity
If you log into your customer account, the shopping cart is saved and can be viewed from any computer or phone connected to the same customer account. Please feel free to contact us if you have any problems 😉
2/5
★★☆☆☆
I ordered a week in advance and the shipping cost was around 6€. It was for Christmas. I didn't receive it in time. I had asked an advisor if I could expect it without paying the postage. He said yes. I preferred to take the initiative. I don't recommend it for last-minute purchases.
Client(e)
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Answer from
WonderCity
Dear customer, You ordered on 18/12 and your parcel was dispatched the same day by Colissimo 48h. This parcel was ready for delivery to the address indicated on 20/12, but there was a redirection contract for this address. La Poste was therefore unable to deliver and resent the parcel to the redirection address. We're very sorry about this disappointment, but if you had told us that the address was redirected, we would never have promised you delivery before Christmas. Address redirections are handled directly by La Poste, and we have absolutely no control over delivery times. We can only guarantee delivery to the address indicated on your order.