/10
★★★★★
based on 6742 reviews published
★★★★★
based on 6742 reviews published
Latest neutral customer reviews
3/5
★★★☆☆
I found myself displaced by the fact that the company did not have one of the products I chose available, which created difficulties for me because it was a gift I had to give. To be fair, when I wrote for information, the delivery date that they then projected to me was met. Romualdo Sciullo
Cliente
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3/5
★★★☆☆
I could never see the size of the objects in fact the kitten figurine is so small that it looks like a joke.
Ginanni L.
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3/5
★★★☆☆
Fast delivery but I made a mistake and ordered the same item 2 times but they don't refund the return postage.
Client(e)
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Answer from
WonderCity
Dear customer, it's true that we only pay for returns if there's a fault with an item, or if we're responsible for the error. If you make a mistake or simply change your mind, we can always take the item back, but you have to pay the shipping costs.
3/5
★★★☆☆
I purchased the wooden Maui figurine. Upon opening the envelope that contained it, I realized that it was covered with glue, which ruined my purchase in some parts. I tried to fix it, but there were still small residues unfortunately visible. It's a shame because it was supposed to be a gift.
Chiara
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2/5
★★☆☆☆
As a customer of cadeau city since 2011, I've seen a real change. Before, customer service was very human and had an understanding approach, knowing that customers were mostly collectors and therefore planning returns accordingly. Nowadays, I receive a broken item and I get a very robotic response, which does not fail to copy and paste the general terms and conditions of sale. I'm told that there's no exchange because my item costs less than 70 euros, and that of course there's no guarantee that I'll be able to buy it back at the same price. And as if by magic, this morning the item is no longer on sale, forcing me to buy it at a higher price... I'm particularly disappointed with this new approach... I won't be recommending it as I used to, I won't be buying with my eyes closed and I'll be opening mine wide from now on.
Coralie P.
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Answer from
WonderCity
Hello, our General Terms and Conditions have been in force for three years now, and are designed to prevent abuse. It's a pity that in your comment you forgot to write that we solved your "problem" (a missing end of less than 1 mm of a feather) in less than 12 hours since your report. We accepted your complaint and sent you a free return label to refund the full price of the item. You were thus able to purchase the item again, taking advantage of the special offer still in effect, with a difference of... 0,65€ !!!! We're sorry that you consider our free returns service and this price "difference" as an obligation to buy more expensive and therefore write such a negative note. Sometimes it's really difficult to respond to certain criticisms, but we'd like to reassure you that our customer service has remained "human" and will always respond as quickly as possible to its customers. Sincerely
3/5
★★★☆☆
I'm usually very pleased with my purchases from CadeauxCity! Only by the article, the very fast shipping and the packaging! But this time if unfortunately it was just placed in a box without protection! Bubble confetti or whatever and obviously some pieces were broken that I had to glue back together...
Camille
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Answer from
WonderCity
Hello, Thank you for your comment. Please allow us to send you the information you need to better understand our parcel preparation and dispatch policy. Our teams take all necessary measures to ensure that parcels arrive at their destination as quickly as possible and without damage. Our parcels are prepared with the aim of reducing the ecological impact on the environment as much as possible (transport, reduction of materials and the elimination of over-packaging...) with the use of recyclable and/or biodegradable materials), in accordance with the Energy Transaction Law for Green Growth (LTECV) published in the Official Journal on August 18, 2015. Concerning delivery packaging, the law specifies that: (...) whether cardboard packaging or Galia crates, must now be less bulky and more adapted. From the dimensions of these packages to technological innovations for wedging or protecting your products, packaging is one of the main areas of reflection linked to this ecological ambition (...). All items are already protected by the manufacturer with a polystyrene mold several centimeters thick. We are obliged to add cushioning only where it is absolutely necessary (empty space in the shipping carton), thus avoiding unnecessary excess (as explained, the items are already protected in polystyrene). However, we are not in a position to control and verify the treatment that each parcel undergoes in sorting centers, relay depots and by each delivery person. Sometimes parcels suffer mechanical shocks that an oversized packaging can never compensate for. Our Customer Service is at your disposal to answer any questions you may have. Sincerely
3/5
★★★☆☆
Small problem with my BRITTO figurine order. i was very disappointed to have received a very degraded figurine (exhibition model). After contacting Cadeaucity by e-mail, I was reimbursed after sending it back (Cadeaucity is responsible for shipping costs) and I also asked by e-mail (if I placed another order) if I could benefit from the discount I was entitled to (20%) on my damaged figurine, and I didn't get an answer. I'm still quite satisfied with this site, which I hope will contact me to keep me informed.
Dominique
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2/5
★★☆☆☆
See you soon
Manceau
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Answer from
WonderCity
Hello, thank you but... would it be possible to know the reasons for such a low rating (2 stars out of 5)? Did you encounter any difficulties during your purchase? Did you have any problems with the item? Indeed, your message does not suggest any dissatisfaction, contrary to the rating you have given us. We look forward to hearing from you.
3/5
★★★☆☆
Good loyalty program, fast delivery, good price, but the quality of the soap has dropped significantly.
Client(e)
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Answer from
WonderCity
Hello, we're pleased to hear that you're satisfied with our loyalty program, fast delivery and low prices... we've been able to verify that, before, during and after your order, you never contacted us for any problem (order dated 06 March and delivered since 09 March). In order to understand your dissatisfaction with our after-sales service and find solutions, we would like to know the reasons for your disappointment. Our customer service team is at your disposal on (+33) 0963518012 (Mon-Fri 10.00am - 5.00pm, toll-free) to provide you with any assistance you may require if you have encountered any problems with your order. Sincerely
2/5
★★☆☆☆
The parcel was delivered quickly and in very good condition, but I was surprised by a price reduction of almost 10 euros the day after delivery. Yet I had been following the evolution of this product for several weeks. A little frustrated, I pointed it out in my first review. The sales department then sent me a rather blunt e-mail. I told them that a commercial gesture would be welcome, in which case I would have been delighted to review my review. Then another reply accusing me of SINGING. Au revoir cadeau City and bon vent!!!
Sylvie
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Answer from
WonderCity
We reported this review to Trustpilot because the user sent an email to our Customer Service department requesting a "commercial gesture in order to submit a review against the first one". Our company does not and will never submit to this type of "blackmail" and it is unfortunate to read that people use this service to obtain discounts in exchange for favorable reviews.
3/5
★★★☆☆
Small defect on one of the figurines, but satisfied overall.
Mado T.
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3/5
★★★☆☆
The box was damaged when I received it....When I made my previous purchase, the box arrived in a sorry state...Fortunately, there is Styrofoam confetti and the figurines themselves are well packed in their box...
Stéphanie
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Answer from
WonderCity
Hello, thank you for your comment. We are pleased to learn that, despite the poor condition of the shipping carton, the care taken by our teams with its contents enabled you to receive the goods in perfect condition. In reading your comment we note that this is not the first time that your local deliveryman has delivered a carton in poor condition. Unfortunately, we can't keep track of how each driver treats his parcels. We therefore advise you, should the problem arise again, to write a precise and concise comment on the delivery note (which the driver is obliged to accept). For example: "parcel re-scotched", "parcel opened", "parcel wet", "parcel with holes", "parcel damaged", "carton crushed", "carton with a blow" and if any doubt persists, note "refusal for breakage" and also take photos of the carton. To prevent this type of incident, which also affects the good reputation of our company, we suggest that you always opt for delivery with signature or to a post office, so that you are present when you receive the parcel. More than just a Trustpilot notice, written comments on the delivery note and the application of these tips will enable us to raise the awareness of the people who manage parcel distribution in your area and thus prevent the problem from recurring. Best regards
2/5
★★☆☆☆
Delivery promised for the 26th and arrival on the 29th! Way too late for the event!!! Now I have to send it to the gift recipient!
Client
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Answer from
WonderCity
Hello, your order of Sunday December 23 at 17:00 could NEVER have been delivered on the 26th, given that 25/12 was Christmas! We made NO such promise. Colissimo delivery takes at least 48 hours (working days). We would like to remind you, as is clearly stated on our website, that "your parcels will reach you 48/72 hours (expressed in consecutive working days - excluding public holidays) after the day of dispatch" ( https://www.cadeaucity.com/content/1-livraison ). To be sure of receiving your parcel in less than 48 hours, you should have chosen delivery with CHRONOPOST13 (additional cost €12.90). This information was also clearly visible on our website when you confirmed your order. We would also like to point out that your tracking number 6A12226660982 indicates that the parcel was delivered on December 28 and not on December 29. Taking into account the day of dispatch and the public holidays in the period concerned, we delivered perfectly within the timeframe announced on our site ("your parcels will reach you 48/72 hours - consecutive working days - except public holidays after the day of dispatch" ). Sincerely
3/5
★★★☆☆
Ordered 2 figurines, one arrived perfectly fine, the other broken. After the disappointment, it's the lack of courtesy from the person answering the phone and the lack of explanation when it comes to the explanation of the suite that makes me give such an average mark.
Yumemari
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Answer from
WonderCity
Hello, We are very sorry that you were not satisfied with our service, which has been distinguished for 10 years by its courtesy and quality. However, please allow us to point out that you notified us of the defect by email on November 26 at 13:38 and our Customer Service department sent you all the return information the same day at 15:57, as well as the return label to send the item back to us. The explanations you received are the standard information we send to all customers requesting a warranty return, and they detail the steps to follow to return the item in order to avoid errors in packaging and/or labeling. We will continue our internal investigation to verify what you were not satisfied with in the responses while noting that your claim was processed and resolved the same day and within hours of your request. Sincerely
3/5
★★★☆☆
First sent the day after order (very timely) but wrong item arrived. I contacted customer service for return asking for delivery by a certain day and the item arrived on time. Good customer service, both by phone and email.
Cristina
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3/5
★★★☆☆
I had already placed another order on the same site and I must say that everything had gone beautifully I cannot say the same for this order. The order was placed on December 17 and shipped on the 19th(so far so good)but it arrived to me on December 29 and considering that they were Christmas gifts it was very unpleasant. Best regards
Ester
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3/5
★★★☆☆
Great store, great prices, Great packaging. Kind and helpful, they went out of their way to solve a problem regarding the shipment that was late and, contrary to their promise, would not arrive for Christmas due to courier problems. I had to go and retrieve the package at SDA branch 40 km from home to get it on time. Courier impossible to contact and no information about delay and delivery time. Advice: change courier company.
Cliente
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Answer from
WonderCity
Good morning and thank you for your review. We are sorry for the delivery delay that penalizes our score, sometimes bad weather or holidays can cause delays and mishaps and for that we apologize. Despite this, the level of punctuality of deliveries made with this courier (hundreds of our shipments each month) is very high and practically borders on 100% even at Christmas, a level that does not justify a change that when tried has never fully satisfied us. Sincerely
2/5
★★☆☆☆
The item I ordered arrived chipped (the package was intact and did not contain the chip). Initially I thought Customer Service was great, because of the speed of responses; later, however, I was struck by the lack of courtesy, which is due in case the other person (me, in this case) is courteous and helpful. I was still able to return the item and be refunded. _______________ I AM RESPONDING HERE BECAUSE I DON'T KNOW HOW ELSE TO DO IT. I actually notice that the reviews are very positive, so I guess mine was an isolated case; however, this is the first time I have ordered from you and, unfortunately, I was not satisfied. First of all, the item I ordered was put in the box already broken (it even looked like it was glued, but I cannot be sure of that). Also, the dry tone of two emails I received from Customer Service was really inappropriate (and I wrote it down, via email precisely). In any case, if mine was an exception, all the better. LAST PRECISIONS 1) I'm sorry I can't attach a PHOTOGRAPH from the item (I'll put it up then AS A PICTURE OF MY PROFILE), with -evidently- the splinter (the item was small and the splinter very visible); I had taken the figurine to give it as a gift and couldn't do so. 2) THE COURIER FOUND ON THE DOOR OF THE HOUSE A CARD WITH THE INDICATION TO KNOCK AT THE DOOR EXACTLY IN FRONT OF ME, BECAUSE -knowing I was away on business- I ASKED A NEIGHBOR TO DELIVER THE PACKAGE IN MY PLACE. Immediately after talking to my neighbor and gathering her availability, I ALSO WRITTEN TO HER BY MAIL (Saturday or Sunday) and was told, "You should have informed us on Friday as soon as you received our email." THE FACT IS THAT THE COURIER ALWAYS ARRIVED AND, ON THE DAY ESTABLISHED (Monday, the 6th), HAD NO PROBLEM RECOVERING THE PACKAGE FROM MY NEIGHBORS, BECAUSE THERE WAS MY CART WITH THIS INDICATION. The next day (Tuesday) a second courier arrived, it is not clear why: obviously I had nothing to give him, since the package had been picked up -as scheduled- the day before. I am sorry that it is so difficult to recognize things as they are, in their entirety.
Erica
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Answer from
WonderCity
Good morning Erica, could you please specify in what way you were not offered the courtesy you requested? It would be interesting to know in what way we have failed one of the pillars of our Customer Service which, as you may have read in the previous hundreds of reviews, is certainly not lacking in courtesy (in 5 years of Trustpilot this is the first such comment with a 2 star note). Your further clarification may allow us to take specific corrections where necessary. Thank you. However, we are glad to hear that your complaint was handled quickly and the item returned (at our expense) and refunded without issue. Sincerely THANK YOU FOR YOUR COMPLEMENT OF INFORMATION. There is always the exception that proves the rule and it is clear that error is always lurking. However, please allow us to specify that we have reread the email exchange and we do not feel in any passage that we have failed to be courteous to you. We sent you "preformatted" emails with instructions for retrieving the item, and when you indicated that you could not know when you would be available to receive the courier (we take back the damaged item free of charge and directly to your door), in the face of your continued unavailability (for work or other reasons) we suggested that we were also available to retrieve the item at the address of your choice. ("""quot. email If you wish, we can have the package retrieved directly at your place of work, or by a neighbor, friend, relative...If this solution suits you, please tell us the alternative retrieval address."") We then showed utmost helpfulness (and proper courtesy) and when she later confirmed the day and retrieval address...she was then not present at the indicated location. In spite of this we were able to retrieve the item, without grievance but simply refunding the item. If needed, we can forward you copies of the emails in question. Retrieving a package is an operation that cannot be arranged on Sunday for Monday (couriers are closed on WE). Notifying us of a change on Saturday or Sunday clearly destabilizes all logistics (!!!). The courier also would not have the right to address another person without explicit request from the sender, particularly by simply reading a sign on a front door. For this reason (after learning of its further unavailability on Sunday for Monday), upon opening our offices we had immediately asked the courier for a second retrieval for the next day (thus the two retrievals overlapped). We remind you that it was we ourselves who proposed in advance that we could retrieve the package from a neighbor, but we did not get any response. For completeness we specify and confirm that the missing splinter on the article had a size of 1 x 3 millimeters (thus difficult to find). It is not in our interest to send damaged items as we fully assume the cost of return under the proposed warranty on our site regarding items that arrive damaged. Sincerely PS for the rest, we will no longer continue to comment on your continued changes to this review which appear to be the result of bad faith. Our company had to organize two retrievals (one of which was unsuccessful) for lack of a minimum of availability and response to our notifications against, remember, an item worth 11 euros. But what more do we need to do?
3/5
★★★☆☆
My package arrived late with exchange problems during shipping...from the 12th that I placed the order it arrived on the 21st thanks to a tip from me...good thing I moved well in advance not knowing the site...otherwise I wouldn't have gotten my goods on time...the Lady who handled my paperwork was very nice and courteous. I hope next time she will be more accurate
Maria S.
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Answer from
WonderCity
Good morning, Unfortunately, the problems with delayed deliveries are due to ongoing labor demonstrations at the carrier's HUBs, which are forced to route packages to other sorting centers. Despite the fact that this inconvenience is not due to our will or to an internal problem of our own, we are unfortunately aware that customers hold us responsible by noting with less than positive reviews our performance. We take responsibility for this and despite the fact that the inconvenience is due to causes external to our company, we are trying to resolve as soon as possible any other inconveniences that these strikes might cause to customers and that impact the entire national logistics of all commercial enterprises shipping to Italy. Sincerely Customer Service
3/5
★★★☆☆
The figurine arrived in pristine condition and the speed of shipping was also good, less than a week. The only problem is that the color does not match the picture on the website. In the picture the color of the dress is more intense, burgundy red, while to me it came in an orangey red, and there is quite a difference.
Cliente A.
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Answer from
WonderCity
Good morning Andrea and thank you for your comment. To date we have sold a few hundred pieces of the item you purchased and this is the first time this has been reported to us. It could be a subjective observation or a color "adjustment" in the PC screen that is not perfectly calibrated, or a defect in the piece you received, in which case please contact our customer service department who will make the necessary checks. Best regards
2/5
★★☆☆☆
Bought for the 2 time a disney figurine the first one came to me with a stain on the face,and last week the 2 order had a large amount of glue on the platform and the dress was all discolored I think I will not shop on this site anymore
Pako76
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Answer from
WonderCity
Good morning, We are truly sorry that on two occasions you have been delivered a product that did not meet your quality requirements and we will ask the manufacturer for more attention during production. Among the thousands of items offered, it is possible that some may involve imperfections not observed by quality control although, we do not remember a similar case on the same customer in 5 years of activity and thousands of shipments made (as testified by our other customer reviews). However, we would like to point out that each time he reported the defect to us, we promptly intervened to take back at our expense and directly to his home, the item in question, and each time we promptly and fully refunded him. In fact, the guarantees and service we offer make it possible to find a solution immediately should cases like this occur. Renewing our apologies for the incident we send you cordial greetings
3/5
★★★☆☆
The packaging is not the best. One figurine has a stain
Fabio C.
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Answer from
WonderCity
Good morning, It would be really interesting to have more details regarding the packaging you received. For our company, not getting top marks with every shipment is a disappointment and we are always very sorry about that. The items we shipped to you were packaged in a styrofoam box whose mold completely wrapped the products. Everything was placed in a packing carton suitable for shipping, and environmentally friendly styrofoam was placed inside to fill the spaces and prevent shaking during transport. Finally, the sealing is done with reinforced security tape. Regarding the figurine, we invite you to contact our Customer Service directly at our toll-free number, which remains at your disposal to verify the defect found and provide a quick solution. Sincerely
3/5
★★★☆☆
The product arrived in excellent condition as if I had purchased it directly from the store. The only downside was the delay in receiving the package as it was not 48 hours as stated but almost 10 days
Sabrina
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Answer from
WonderCity
Good morning, Thank you for your comment and we were able to verify that as a result of an error on the part of the courier company. The tracking of March 9, the day you should have received the package, reports that: """DISGUIDED SHIPMENT-REPARED FOR CORRECT DESTINATION""" this mishap certainly resulted in a delay compared to the expected time frame. However, we would like to point out that your order was placed on a Saturday at 9:00 p.m. and that the delivery time clearly stated on the website is 4 to 6 business days (although then in fact 90% of our deliveries take place in less than 72 hours after ordering). Perhaps you are confusing delivery time with "preparation and shipping time" which as stated on the site"""items are put back to shipping within 24/48h of receiving your payment""". The preparation and shipment of parcels cannot take place during the weekend. For more info http://www.cittadelregalo.it/content/1-consegna Sincerely
3/5
★★★☆☆
The merchandise is always beautiful however if it arrives damaged it should be replaced regardless of the price paid. But instead it's not or they give you a refund or a very small discount on a future purchase.
Laura R.
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Answer from
WonderCity
Good morning, as already explained by our Customer Service, in accordance with the general conditions of sale (accepted by you), the automatic replacement is made if the value of the item is higher than 49€. otherwise, we always take back at our expense the item but we "simply" make a full refund of the item. Given the minimal defect you noted and in accordance with the European directives on online sales, we offered you as an alternative to taking back the item a partial refund if you decided to keep the item (but this is your choice and not imposed as a "sine qua non" condition). We therefore feel that we have acted with full respect for a service that has worked for years to provide the greatest possible customer satisfaction. Sincerely
3/5
★★★☆☆
Prompt in delivery, but one of the three gifts ordered was slightly marred on the face--almost satisfied....
Antonio.
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2/5
★★☆☆☆
I purchased multiple items in a single order and these were jammed into a single box without padding on three sides of the package. The result: although on the outside it looked okay, once I opened the package I had a bitter surprise; one of the three items arrived with the cardboard torn and the styrofoam shredded, with the statue dancing in it. The site is called "Gift City," but who would gift an item reduced to this state!!!?
Claudio
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Answer from
WonderCity
Good morning Claudio, thank you for your comment, we would like to point out that your item was packed in a "preformed" mold of polystyrene a few centimeters thick, then placed in its original box and finally in a carton suitable for transport closed by security tape. We are sorry that in spite of this care, in your case the box had some dented edges, evidently during transportation there were not the proper precautions that we demand from those who provide such service. We will urge our shipping department to be more careful to avoid these unpleasant incidents, and this although the high level of satisfaction shown by customers with our deliveries has been constant over the years (never let your guard down). However, we are glad to hear that the item arrived to you in good condition and that you are satisfied with your purchase. Best regards Customer Service
2/5
★★☆☆☆
I BUY ONLINE WHEN THE PRODUCT I AM INTERESTED IN CANNOT BE FOUND IN A STORE.
Ivana L.
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Answer from
WonderCity
Good morning, we are sorry that the courier company in your area did not meet the level of service you requested and therefore your judgment penalizes our company in this way. We use the services of one of Italy's leading freight forwarders that makes thousands of deliveries every day. As already explained by our Customer Service, couriers do not have the ability to deliver a cash-on-delivery package to a government building if the recipient cannot guarantee to be at his office on the appointed day ! In spite of this, your delivery happened regularly in only 3 working days after your order. Trusting in your understanding we send you kind regards.