9.4/10
★★★★★
based on 285 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
Very disappointing. You can't even get the temperature you need to cook the pizzas. The wooden serving boards warped as they dried after hand washing.
AngÈle D.
AngÈle D.
purchased on 29/09/2024 
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Answer from ZiiPa
Hello,

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. After contacting you and sharing all the necessary advice and documents for better use of your oven, we hope this will help you better manage its temperature for baking your pizzas.

Concerning the warped wooden boards, we are still waiting for your feedback so that we can send you new boards as soon as possible.

Please do not hesitate to contact us if you have any further questions.

Best regards,
1/5
★☆☆☆☆
Very expensive for a more than disappointing result. The temperature is not reached. Pizzas burn without being cooked.
Eric B.
Eric B.
purchased on 23/07/2024 
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Answer from ZiiPa
Hello Eric, thank you for sharing your review of our ZiiPa website. We're sorry to hear that you were disappointed by your experience. We will do our best to improve our services and fully satisfy our customers. We look forward to seeing you soon on our site.
1/5
★☆☆☆☆
You're forcing me to buy a thermometer (mine works fine) when all I need is a toothed belt (which is very fragile ...). This is forced selling ... not legal at all !!!
Germain B.
Germain B.
purchased on 15/07/2024 
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Answer from ZiiPa
Hello Germain, thank you for your review. We're sorry you had this experience with our site. We will take your comment into account and do our best to avoid any misunderstandings in the future.
1/5
★☆☆☆☆
The pizza isn't cooked in the middle It looks great, but it's just a gadget in terms of function... 300€ wasted
Guy G.
Guy G.
purchased on 05/07/2024 
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Answer from ZiiPa
Hi Guy, I'm sorry to hear that your experience with ZiiPa did not live up to your expectations. We take every review very seriously and strive to constantly improve our service to provide the best experience for our customers. Your feedback is valuable to us and we will put measures in place to resolve any issues you have encountered. We hope you will give us another chance to show you our commitment to quality and customer satisfaction. Thank you for sharing your opinion with us.
1/5
★☆☆☆☆
Hello I am absolutely not satisfied with the combustion of the pizza oven. I do use pellets, but maintaining the temperature is complicated. In addition, the thermometer doesn't go up to 400°C. Customer service tells me that this is normal because the thermometer is at the front of the oven. I asked for a gas oven to replace it, but Ziipa refused. I don't recommend the pellet oven over other well-known brands. I was seduced by the knob but that's about it.
Thierry P.
Thierry P.
purchased on 19/05/2023 
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Answer from ZiiPa
Hello Thierry, we're sorry you're having problems with our pizza oven. We've taken your comments on combustion and temperature into account. We will do our best to improve these points and provide you with a suitable solution. We understand that you prefer a gas oven, however, we are open to your suggestions for exchanging our product. We hope you will give us another chance in the future. Thank you for your feedback.
1/5
★☆☆☆☆
The product itself is very good! and the pizzas very good. I had met Ziipa at a trade show, and told them of my interest in the product. At the time, they suggested I follow them on social networks, as they often sent out promotional codes. After several exchanges with their CM, he told me that he would alert me before the next code was introduced, so that I could benefit from it. I had an event planned (wedding anniversary) and wanted to be able to make pizzas for it, so I placed an order without a promotion in order to receive it in time (due to the May bank holiday). I was disappointed to see a promotional code on their Instagram page just 2 days after my order... Despite my contacts and explanations, they didn't want to know... In short, a great product but very poor merchants...
Pierre B.
Pierre B.
purchased on 17/05/2023 
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Answer from ZiiPa
Hello Pierre,
We are very sorry that this situation has arisen. We always do our best to provide excellent customer service. If you would like us to look into this situation, please email us at [email protected]. We will be happy to assist you. Thank you for your valuable feedback.