/10
★★★★★
based on 345 reviews published
★★★★★
based on 345 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Lack of recipes and techniques to cook pizza dough properly
Marc C.
purchased on 26/02/2025
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Answer from ZiiPa
Hello Marc,
Thank you for your feedback on our ZiiPa site. We take note of your suggestion regarding the addition of recipes and techniques for baking pizza doughs, and we will strive to enrich our content to better meet the expectations of our users. We value your opinion.
We'd like to thank you!
The ZiiPa team.
Thank you for your feedback on our ZiiPa site. We take note of your suggestion regarding the addition of recipes and techniques for baking pizza doughs, and we will strive to enrich our content to better meet the expectations of our users. We value your opinion.
We'd like to thank you!
The ZiiPa team.
3
/5
★★★☆☆
My zippa gas oven is very good, lacks a little power in the flame, the stone has trouble getting up to temperature. But apart from top baking, top oven, pizza night every Friday night for less.
Joseph G.
purchased on 26/02/2025
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Answer from ZiiPa
Dear Joseph, thank you for your feedback on the ZiiPa oven. We're delighted to hear that you're happy with the baking and enjoying your pizza evenings. We have taken note of your comments about the power of the flame and the temperature rise of the stone, and will work to improve these aspects.
2
/5
★★☆☆☆
I'm not satisfied, because no one has ever taken the time to respond to my requests. However, I am satisfied with the products I have purchased.
Gilbert A.
purchased on 26/02/2025
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Answer from ZiiPa
Hello Gilbert,
Thank you for taking the time to share your opinion. We are delighted to hear that you are satisfied with our products. We apologize for the lack of responsiveness to your requests and will work to improve this. Your satisfaction is our priority.
Best regards,
The ZiiPa team
Thank you for taking the time to share your opinion. We are delighted to hear that you are satisfied with our products. We apologize for the lack of responsiveness to your requests and will work to improve this. Your satisfaction is our priority.
Best regards,
The ZiiPa team
2
/5
★★☆☆☆
Does not rise above 350 degrees despite half an hour of heating
David I.
purchased on 26/02/2025
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Answer from ZiiPa
Hello David,
Thank you for your feedback. We're sorry to hear that your experience with ZiiPa did not live up to your expectations. Our products are designed for optimum performance, and we take your feedback very seriously. Please do not hesitate to contact us directly to discuss the problem and find a solution. Your satisfaction is our priority.
Sincerely yours
The ZiiPa team
Thank you for your feedback. We're sorry to hear that your experience with ZiiPa did not live up to your expectations. Our products are designed for optimum performance, and we take your feedback very seriously. Please do not hesitate to contact us directly to discuss the problem and find a solution. Your satisfaction is our priority.
Sincerely yours
The ZiiPa team
3
/5
★★★☆☆
Very nice product aesthetically, but the front door opening isn't wide enough to see into the oven properly. What's more, to really get a pizza cooked in 1 min, you have to raise the oven to 400degrees, but in fact you have to open the front door and feed the oven with pellets several times before the stone gets hot and the oven doesn't lose 200degrees all at once as soon as you open the front door. Especially if you want to make 2 pizzas at the same time... First pizza cooked in 4-5 min 2nd in 10 because the oven went down to 100 degrees and didn't come back up...
Mercedes M.
purchased on 12/02/2025
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Answer from ZiiPa
Dear Mercedes,
Thank you for taking the time to share your opinion of our ZiiPa product. We're delighted that you liked the aesthetics, but we're sorry to hear that the door opening and temperature management didn't fully meet your expectations. Your feedback is invaluable and helps us to improve our products. If you have any questions or suggestions, please don't hesitate to contact us. We're here to help.
Best regards,
The ZiiPa team
Thank you for taking the time to share your opinion of our ZiiPa product. We're delighted that you liked the aesthetics, but we're sorry to hear that the door opening and temperature management didn't fully meet your expectations. Your feedback is invaluable and helps us to improve our products. If you have any questions or suggestions, please don't hesitate to contact us. We're here to help.
Best regards,
The ZiiPa team
3
/5
★★★☆☆
The oven is of a very high quality but the instructions for successful baking are very slim and insufficient for my taste. The first firing was a total failure. Too little explanation of the essential requirement that the stone be heated to at least 350 degrees for a good while, otherwise everything sticks to the stone. I had to go and see some tutorials on you tube. The same goes for cleaning it afterwards, as everything had toasted and caramelized on it.
Valerie F.
purchased on 18/12/2024
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Answer from ZiiPa
Hello Valérie,
We thank you for your review and are delighted to hear that you appreciate the quality of your oven. We understand your frustration with the lack of instructions on baking and stone preparation, and we take your feedback very seriously. We plan to improve our user guide to better support our customers in their cooking experience.
We thank you for your review and are delighted to hear that you appreciate the quality of your oven. We understand your frustration with the lack of instructions on baking and stone preparation, and we take your feedback very seriously. We plan to improve our user guide to better support our customers in their cooking experience.
2
/5
★★☆☆☆
The delivery company is really not fast 5 days to come from you to my home while others do it in 2 days Apart from that I am satisfied.
Pierre C.
purchased on 30/11/2024
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Answer from ZiiPa
Hello Pierre,
Thank you for your feedback. We are delighted to hear that you are satisfied with our services, but we take note of your comment about the speed of delivery. We are constantly working to improve our efficiency. We value your opinion.
Yours faithfully
The ZiiPa team
Thank you for your feedback. We are delighted to hear that you are satisfied with our services, but we take note of your comment about the speed of delivery. We are constantly working to improve our efficiency. We value your opinion.
Yours faithfully
The ZiiPa team
3
/5
★★★☆☆
Package arrived damaged It's a gift for Christmas so I can only give an opinion after...
Marion C.
purchased on 29/11/2024
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Answer from ZiiPa
Hello Marion, we're sorry your package arrived damaged. We hope it won't spoil the surprise of your Christmas present. We will do our best to protect our parcels in the future. Thank you for your feedback.
2
/5
★★☆☆☆
Beautiful design Takes time to get used to We noticed some deformation of the materials, so we hope they last a long time
Marie R.
purchased on 25/08/2024
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Answer from ZiiPa
Hello Marie, thank you for your review of our ZiiPa website. We are delighted that you find our design beautiful. We take into account your comment about the deformation of materials and we are constantly working to improve the quality of our products to ensure their durability. We look forward to seeing you again soon. Sincerely, the ZiiPa team.
3
/5
★★★☆☆
Lack of explanation for optimal use. How to really heat the stone
René J.
purchased on 04/06/2024
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3
/5
★★★☆☆
The stone does not turn around when the pizza is on it in the oven. We keep having to turn the pizza around manually which causes the oven to drop in temperature. It's very frustrating!
David H.
purchased on 02/09/2023
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3
/5
★★★☆☆
Oven does not hold desired temperature too quickly, despite reloading.
Sébastien C.
purchased on 24/07/2023
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Answer from ZiiPa
Thank you very much for your review, Sébastien. We are sorry that the temperature was not satisfactory. We will do our best to provide you with flawless quality. Thank you for your support.
2
/5
★★☆☆☆
Difficult to keep the heater on, front door won't fit
Marc G.
purchased on 17/07/2023
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Answer from ZiiPa
Hello Marc,
If your door doesn't fit, you need to adjust it. This can happen in some cases.
The adjustment is really quite simple and requires a little intervention to push back the door tongue that rests on the front of the oven, and thus prevent it from tilting backwards.
We can open an after-sales file for you, totally free of charge, and your problem is covered under warranty.
Don't hesitate to contact us at [email protected]
Have a nice day,
the ZiiPa team
If your door doesn't fit, you need to adjust it. This can happen in some cases.
The adjustment is really quite simple and requires a little intervention to push back the door tongue that rests on the front of the oven, and thus prevent it from tilting backwards.
We can open an after-sales file for you, totally free of charge, and your problem is covered under warranty.
Don't hesitate to contact us at [email protected]
Have a nice day,
the ZiiPa team
3
/5
★★★☆☆
Purchase pellet oven - knife - shovel and dough cutter - pizza oven containing many manufacturing defects considering its price - disappointing for this first purchase that I was looking forward to offering on Father's Day ... 🙁
Alexandra D.
purchased on 11/06/2023
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Answer from ZiiPa
Hello,
We take your message very seriously. Have you contacted our after-sales service?
The ZiiPa team
We take your message very seriously. Have you contacted our after-sales service?
The ZiiPa team
2
/5
★★☆☆☆
Despite 3 attempts and different wood solutions in quality and quantity, the flame goes out very regularly (1 to 2 times per pizza cooking). This is tiring...
Thierry B.
purchased on 24/03/2023
Translated review
Answer from ZiiPa
Hello Mr Brun,
The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.
The ZiiPa team
The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.
The ZiiPa team
2
/5
★★☆☆☆
Delivery over two days Without warning, so two mornings stuck at home between 8 a.m. and 1 p.m. both times at 12:30 p.m.
Pascal S.
purchased on 17/05/2023
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Answer from ZiiPa
Hello,
Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.
The ZiiPa team
Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.
The ZiiPa team
2
/5
★★☆☆☆
Top-notch service and follow-up, with very pleasant people, but a lot of technical problems with a faulty oven (door malfunctioning) and despite very good contacts and follow-up, we had to send things back, then finally have the oven repaired... so it took a few months to finally be able to use the oven. a commercial gesture, for example, could have been considered in view of the substantial purchase. as far as the oven is concerned, (apart from this detail of the door not closing) the only snag is the wheel for turning the pizza, which isn't ideal. We also had to buy a 2nd shovel. We're fully satisfied, apart from the caster detail and the time it took to deal with the product's door problem.
Dominique M.
purchased on 06/12/2022
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3
/5
★★★☆☆
Overall satisfied, although it's still very difficult to maintain the right oven temperature ...
Candice B.
purchased on 24/03/2023
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