/10
★★★★★
based on 285 published reviews
★★★★★
based on 285 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Package arrived damaged It's a gift for Christmas so I can only give an opinion after...
Marion C.
purchased on 29/11/2024
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Answer from
ZiiPa
Hello Marion, we're sorry your package arrived damaged. We hope it won't spoil the surprise of your Christmas present. We will do our best to protect our parcels in the future. Thank you for your feedback.
2/5
★★☆☆☆
Beautiful design Takes time to get used to We noticed some deformation of the materials, so we hope they last a long time
Marie R.
purchased on 25/08/2024
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Answer from
ZiiPa
Hello Marie, thank you for your review of our ZiiPa website. We are delighted that you find our design beautiful. We take into account your comment about the deformation of materials and we are constantly working to improve the quality of our products to ensure their durability. We look forward to seeing you again soon. Sincerely, the ZiiPa team.
3/5
★★★☆☆
Lack of explanation for optimal use. How to really heat the stone
René J.
purchased on 04/06/2024
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3/5
★★★☆☆
The stone does not turn around when the pizza is on it in the oven. We keep having to turn the pizza around manually which causes the oven to drop in temperature. It's very frustrating!
David H.
purchased on 02/09/2023
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3/5
★★★☆☆
Oven does not hold desired temperature too quickly, despite reloading.
Sébastien C.
purchased on 24/07/2023
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Answer from
ZiiPa
Thank you very much for your review, Sébastien. We are sorry that the temperature was not satisfactory. We will do our best to provide you with flawless quality. Thank you for your support.
2/5
★★☆☆☆
Difficult to keep the heater on, front door won't fit
Marc G.
purchased on 17/07/2023
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Answer from
ZiiPa
Hello Marc,
If your door doesn't fit, you need to adjust it. This can happen in some cases.
The adjustment is really quite simple and requires a little intervention to push back the door tongue that rests on the front of the oven, and thus prevent it from tilting backwards.
We can open an after-sales file for you, totally free of charge, and your problem is covered under warranty.
Don't hesitate to contact us at [email protected]
Have a nice day,
the ZiiPa team
If your door doesn't fit, you need to adjust it. This can happen in some cases.
The adjustment is really quite simple and requires a little intervention to push back the door tongue that rests on the front of the oven, and thus prevent it from tilting backwards.
We can open an after-sales file for you, totally free of charge, and your problem is covered under warranty.
Don't hesitate to contact us at [email protected]
Have a nice day,
the ZiiPa team
3/5
★★★☆☆
Purchase pellet oven - knife - shovel and dough cutter - pizza oven containing many manufacturing defects considering its price - disappointing for this first purchase that I was looking forward to offering on Father's Day ... 🙁
Alexandra D.
purchased on 11/06/2023
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Answer from
ZiiPa
Hello,
We take your message very seriously. Have you contacted our after-sales service?
The ZiiPa team
We take your message very seriously. Have you contacted our after-sales service?
The ZiiPa team
2/5
★★☆☆☆
Despite 3 attempts and different wood solutions in quality and quantity, the flame goes out very regularly (1 to 2 times per pizza cooking). This is tiring...
Thierry B.
purchased on 24/03/2023
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Answer from
ZiiPa
Hello Mr Brun,
The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.
The ZiiPa team
The Piana Bois oven needs to have a bright flame throughout the Pizza series in order to function fully.
Have you contacted our after-sales service? We can help you get it running optimally.
The ZiiPa team
2/5
★★☆☆☆
Delivery over two days Without warning, so two mornings stuck at home between 8 a.m. and 1 p.m. both times at 12:30 p.m.
Pascal S.
purchased on 17/05/2023
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Answer from
ZiiPa
Hello,
Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.
The ZiiPa team
Unfortunately, we can't predict delivery times because we entrust our parcels to our partner colissimo, who then takes over.
The ZiiPa team
2/5
★★☆☆☆
Top-notch service and follow-up, with very pleasant people, but a lot of technical problems with a faulty oven (door malfunctioning) and despite very good contacts and follow-up, we had to send things back, then finally have the oven repaired... so it took a few months to finally be able to use the oven. a commercial gesture, for example, could have been considered in view of the substantial purchase. as far as the oven is concerned, (apart from this detail of the door not closing) the only snag is the wheel for turning the pizza, which isn't ideal. We also had to buy a 2nd shovel. We're fully satisfied, apart from the caster detail and the time it took to deal with the product's door problem.
Dominique M.
purchased on 06/12/2022
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3/5
★★★☆☆
Overall satisfied, although it's still very difficult to maintain the right oven temperature ...
Candice B.
purchased on 24/03/2023
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