9/10
★★★★★
based on 123 published reviews

Latest customer reviews

5/5
★★★★★
A few micro-scratches..., the pergola corresponds to my expectations and looks great, the crank is a little hard to turn, is there any greasing to be done?
Alain B.
Alain B.
purchased on 18/11/2024 
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Answer from Pergola Ombrea
Hello,

Many thanks for your positive feedback! We're delighted that your new pergola fully meets your expectations and that it allows you to enjoy your terrace in all seasons.

Concerning your crank, the problem may be due to an over-tightened screw at the crank attachment.
If this is not the case, you can contact our after-sales service via the contact form on the Ombréa website.

Best regards,
The Ombréa team
1/5
★☆☆☆☆
I bought a panel to put on my pergola from them too, and what a disaster! The slats are damaged and one is missing. Delivery was no better: 3 hours late with no warning. I wanted to order another panel, but I don't know if I will.
Eric M.
Eric M.
purchased on 02/11/2024 
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Answer from Pergola Ombrea
Hello,

We are very sorry to hear that your experience with our products and services did not live up to your expectations. We fully understand your frustration with the problems encountered with the pergola panel, as well as the delay in delivery.

In order to remedy this situation and provide you with a rapid solution, we invite you to contact our after-sales service (SAV) at the following address: [email protected]. Our dedicated team is at your disposal to resolve any problems or concerns you may have.

We look forward to regaining your trust and full satisfaction with future orders. If you have any questions or comments, please do not hesitate to contact us. We look forward to hearing from you.

We apologize for any inconvenience,

Yours sincerely
The Ombréa team
5/5
★★★★★
Simple order Rigorous delivery Thank you
Jean Pierre M.
Jean Pierre M.
purchased on 25/10/2024 
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Answer from Pergola Ombrea
Hello,

Thank you for your message. Your satisfaction is our greatest reward.

We remain at your disposal for any future projects.

We hope to see you soon,
The Ombréa team
2/5
★★☆☆☆
The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.
Djamel H.
Djamel H.
purchased on 05/10/2024 
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4/5
★★★★☆
The information on the site is clear, the response to questions quick and the telephone contacts welcoming. Satisfied with the relationship.
Daniel M.
Daniel M.
purchased on 24/09/2024 
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5/5
★★★★★
Very satisfied with my pergola. Very good quality and good looks. I recommend this company
Patricia P.
Patricia P.
purchased on 16/09/2024 
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5/5
★★★★★
Fast, compliant delivery, clear, easy-to-follow assembly instructions
Dominique L.
Dominique L.
purchased on 02/09/2024 
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Answer from Pergola Ombrea
Hello,

Thank you for your message.

We thank you for your trust and your interest in Ombréa.

See you soon at Ombréa,

Yours sincerely
The Ombréa team
5/5
★★★★★
Good quality.
Pierre-yves A.
Pierre-yves A.
purchased on 10/09/2024 
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Answer from Pergola Ombrea
Hello,

Thank you for your message.

We thank you for your trust and your interest in Ombréa.

See you soon at Ombréa,

Sincerely
The Ombréa team
5/5
★★★★★
Completely satisfied! The 3 x 6 lean-to pergola is top quality. Everything is well packaged and the result is magnificent. Next order for us will be the side curtains to finalize everything. I recommend +++. Don't hesitate to order and the team is there to answer your questions.
Christine P.
Christine P.
purchased on 06/09/2024 
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Answer from Pergola Ombrea
Hello,

Thank you for your message.

We thank you for your trust and your interest in Ombréa.

See you soon at Ombréa,

Sincerely
The Ombréa team
2/5
★★☆☆☆
The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.
Daniel G.
Daniel G.
purchased on 05/07/2024 
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5/5
★★★★★
Order received quickly, serious delivery service. Material well packed, handling without damaging the parcels. The only downside is that you order, pay and only then does the carrier contact you to ask about access to your home, because he delivers with a large truck, which is impossible in the village where we live. As a result, we had to have the pergola delivered to a friend's house in a neighboring village, and then manage to get it home. It would be better to call first.
Joseph S.
Joseph S.
purchased on 15/08/2024 
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Answer from Pergola Ombrea
Hello,

We are delighted that you like our products and thank you for your feedback!

Best regards,
The Ombréa team.
5/5
★★★★★
Well-made pergola
Jean Martin M.
Jean Martin M.
purchased on 13/08/2024 
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5/5
★★★★★
A lot of good 👌
Jan T.
Jan T.
purchased on 21/08/2024 
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5/5
★★★★★
Product as expected. Good quality. I recommend
Patrick J.
Patrick J.
purchased on 06/06/2024 
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5/5
★★★★★
Impeccable value for money, everything is perfect, even the assembly, but please note that this is for experienced DIYers only.
Patrick K.
Patrick K.
purchased on 04/08/2024 
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5/5
★★★★★
Easy ordering on an intuitive website. Constant information from the company and the carrier right up to delivery. The drivers were very professional and courteous.
Michel R.
Michel R.
purchased on 03/08/2024 
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1/5
★☆☆☆☆
There's a part missing for my pergola, and I've been waiting for a reply from the after-sales service for over 3 weeks despite several reminders.
Nicolas N.
Nicolas N.
purchased on 11/07/2024 
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Answer from Pergola Ombrea
Hello,

Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.

Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.

Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.

Should you require any further assistance, please do not hesitate to contact us.

The Ombréa team
5/5
★★★★★
Delivery as expected. The assembly was done correctly, everything is well classified, well detailed and well explained.
Helene B.
Helene B.
purchased on 25/07/2024 
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5/5
★★★★★
Pergola as described. Easy to assemble. Solid construction. Perfect, fast delivery.
Valérie F.
Valérie F.
purchased on 29/07/2024 
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4/5
★★★★☆
Received on time. Packages well packed. After checking, everything is there. Not yet installed, so we'll see how the pergola looks later.
Frederic R.
Frederic R.
purchased on 15/07/2024 
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Answer from Pergola Ombrea
Hello,

We are delighted that you like our products and thank you for your feedback!

Best regards,
The Ombréa team.
5/5
★★★★★
As described. Nice product
Marie France P.
Marie France P.
purchased on 27/06/2024 
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5/5
★★★★★
The assembly was very complicated, but I was able to notice the sav who is very reactive helped me very well. very happy with pergola.
Stéphanie P.
Stéphanie P.
purchased on 12/07/2024 
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5/5
★★★★★
The ombrea website is very serious the advisers explained us well and helped us with our various questions the pergola arrived 3 weeks after our order with a perfect follow-up of our order well packed no worries for the assembly and very good quality I recommend this site for their seriousness.
Thierry L.
Thierry L.
purchased on 12/07/2024 
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5/5
★★★★★
Bioclimatic pergola at a very attractive price, easy to assemble according to the assembly instructions, with side awnings providing undeniable extra comfort. It's the best buy of this summer.
Jean Paul R.
Jean Paul R.
purchased on 06/07/2024 
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5/5
★★★★★
Very good service and products
Philippe S.
Philippe S.
purchased on 10/07/2024 
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4/5
★★★★☆
Not yet assembled but beautiful and well made
Silvano F.
Silvano F.
purchased on 20/05/2024 
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5/5
★★★★★
I recommend it, good quality, easy assembly.
Manuel D.
Manuel D.
purchased on 26/06/2024 
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5/5
★★★★★
Very satisfied
Alexandre T.
Alexandre T.
purchased on 27/06/2024 
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5/5
★★★★★
Excellent, very good product
Christine P.
Christine P.
purchased on 25/06/2024 
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1/5
★☆☆☆☆
When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...
Douguet M.
Douguet M.
purchased on 24/06/2024 
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Answer from Pergola Ombrea
Hello,

Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.

Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.

Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.

Should you require any further assistance, please do not hesitate to contact us.

The Ombréa team