/10
★★★★★
based on 177 reviews published
★★★★★
based on 177 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Water that does not drain and stagnates in the slats despite the proper assembly of the pergola…
Preciosa F.
purchased on 22/03/2025
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Answer from Pergola Ombrea
Hello Preciosa,
Thank you for taking the time to share your feedback on the Ombréa pergola. We are sorry to hear that you are experiencing a water drainage issue. Your feedback is valuable and will help us improve our products.
Best regards,
The Pergola Ombréa Team
Thank you for taking the time to share your feedback on the Ombréa pergola. We are sorry to hear that you are experiencing a water drainage issue. Your feedback is valuable and will help us improve our products.
Best regards,
The Pergola Ombréa Team
2
/5
★★☆☆☆
Very good pergola for the price, but no customer service. I made 2 requests to customer service, but no response after a month and a half.
Sylvain C.
purchased on 05/03/2025
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Answer from Pergola Ombrea
Thank you for your feedback.
We are pleased that the pergola meets your satisfaction regarding its quality/price ratio, but we are sincerely sorry to learn that you have not received a response to your requests to customer service.
This delay does not reflect the level of service we wish to provide. We will immediately follow up on your case.
Could you please remind us of your order number and resend, if possible, the details or documents related to your request? This will allow us to provide you with a solution as quickly as possible.
Once again, we apologize for this delay. We are taking the necessary steps right now.
Best regards,
We are pleased that the pergola meets your satisfaction regarding its quality/price ratio, but we are sincerely sorry to learn that you have not received a response to your requests to customer service.
This delay does not reflect the level of service we wish to provide. We will immediately follow up on your case.
Could you please remind us of your order number and resend, if possible, the details or documents related to your request? This will allow us to provide you with a solution as quickly as possible.
Once again, we apologize for this delay. We are taking the necessary steps right now.
Best regards,
3
/5
★★★☆☆
Pergola, the profiles are great. As for the rotation of the handle, I find it not very sturdy. My package was delivered with missing parts and twisted roof slats to this day. After a request for customer service, I still have not received any follow-up.
Vincent G.
purchased on 27/03/2025
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Answer from Pergola Ombrea
Hello,
Thank you for your feedback.
We are glad that the profiles meet your satisfaction, but we are sorry to hear about the issues regarding the handle, the missing parts, and the twisted slats.
We also apologize for the lack of response from our customer service. We will prioritize your request.
Could you please send us the list of missing parts and, if possible, photos of the damaged slats? This will allow us to provide you with a quick solution.
Again, we apologize for the inconvenience caused. We remain at your disposal.
Best regards,
Thank you for your feedback.
We are glad that the profiles meet your satisfaction, but we are sorry to hear about the issues regarding the handle, the missing parts, and the twisted slats.
We also apologize for the lack of response from our customer service. We will prioritize your request.
Could you please send us the list of missing parts and, if possible, photos of the damaged slats? This will allow us to provide you with a quick solution.
Again, we apologize for the inconvenience caused. We remain at your disposal.
Best regards,
2
/5
★★☆☆☆
Good product but not a merchant at all!!!
Annabelle L.
purchased on 16/02/2025
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Answer from Pergola Ombrea
Hello, Thank you for your feedback. We are delighted that the product met your expectations, but we are sincerely sorry if our service did not meet your expectations. Your comment is taken very seriously and we remain at your disposal to discuss it and find a solution. Have a nice day, The Ombréa team
2
/5
★★☆☆☆
The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.
Djamel H.
purchased on 05/10/2024
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2
/5
★★☆☆☆
The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.
Daniel G.
purchased on 05/07/2024
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3
/5
★★★☆☆
Excellent product, just a pity that the side blinds are excessively high and the question remains at night the day we have to change them that these remain available... big question on the subject....
Patrick M.
purchased on 31/01/2024
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3
/5
★★★☆☆
The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days
Pascal D.
purchased on 28/12/2023
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Answer from Pergola Ombrea
Hello,
We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.
Best regards,
The Ombréa team.
We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.
Best regards,
The Ombréa team.
2
/5
★★☆☆☆
If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.
Sophie A.
purchased on 31/10/2023
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Answer from Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please write to us if you have any concerns!
Best regards,
The Ombréa team.
We're sorry for the inconvenience. Please write to us if you have any concerns!
Best regards,
The Ombréa team.
2
/5
★★☆☆☆
The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.
Marie Pierre V.
purchased on 17/10/2023
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Answer from Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please write to us if you have any concerns!
Best regards,
The Ombréa team.
We're sorry for the inconvenience. Please write to us if you have any concerns!
Best regards,
The Ombréa team.
3
/5
★★★☆☆
Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.
Sébastien P.
purchased on 12/09/2023
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Answer from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.
We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.
Yours sincerely
The Ombréa team.
We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.
We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.
Yours sincerely
The Ombréa team.
2
/5
★★☆☆☆
Watertightness problem! Impossible to leave furniture underneath.
Stephane R.
purchased on 03/09/2023
Translated review
Answer from Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team