9/10
★★★★★
based on 123 published reviews

Latest neutral customer reviews

2/5
★★☆☆☆
The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.
Djamel H.
Djamel H.
purchased on 05/10/2024 
Translated review
2/5
★★☆☆☆
The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.
Daniel G.
Daniel G.
purchased on 05/07/2024 
Translated review
3/5
★★★☆☆
Excellent product, just a pity that the side blinds are excessively high and the question remains at night the day we have to change them that these remain available... big question on the subject....
Patrick M.
Patrick M.
purchased on 31/01/2024 
Translated review
3/5
★★★☆☆
The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days
Pascal D.
Pascal D.
purchased on 28/12/2023 
Translated review
Answer from Pergola Ombrea
Hello,

We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.

Best regards,
The Ombréa team.
2/5
★★☆☆☆
If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.
Sophie A.
Sophie A.
purchased on 31/10/2023 
Translated review
Answer from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.
2/5
★★☆☆☆
The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.
Marie Pierre V.
Marie Pierre V.
purchased on 17/10/2023 
Translated review
Answer from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.
3/5
★★★☆☆
Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.
Sébastien P.
Sébastien P.
purchased on 12/09/2023 
Translated review
Answer from Pergola Ombrea
Hello,

We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.

We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.

Yours sincerely
The Ombréa team.
2/5
★★☆☆☆
Watertightness problem! Impossible to leave furniture underneath.
Stephane R.
Stephane R.
purchased on 03/09/2023 
Translated review
Answer from Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team