/10
★★★★★
based on 95 published reviews
★★★★★
based on 95 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Package arrived damaged, blinds damaged that do not hold very disappointed
Jonathan C.
purchased on 23/04/2024
Translated review
1/5
★☆☆☆☆
1) The carrier had to postpone delivery because he couldn't find the address! 2) the main beam of the pergola is impossible to fix because it is not pre-drilled for the bolts to pass through (photos to support this)3)(the tulip of the crank broke during handling and prevents the opening and closing of the slats. 4)Despite several e-mails, the after-sales service has not replied! What do I have to do to be able to use the pergola?
Rein P.
purchased on 05/04/2024
Translated review
Answer from
Pergola Ombrea
Hello,
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
1/5
★☆☆☆☆
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
Charles-dominique S.
purchased on 31/12/2023
Translated review
Answer from
Pergola Ombrea
Hello,
We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.
Best regards,
The Ombréa team.
We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.
Best regards,
The Ombréa team.
1/5
★☆☆☆☆
Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.
Jean Michel L.
purchased on 20/09/2023
Translated review
Answer from
Pergola Ombrea
Hello,
We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.
Best regards,
The Ombréa team
We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.
Best regards,
The Ombréa team