9/10
★★★★★
based on 123 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
I bought a panel to put on my pergola from them too, and what a disaster! The slats are damaged and one is missing. Delivery was no better: 3 hours late with no warning. I wanted to order another panel, but I don't know if I will.
Eric M.
Eric M.
purchased on 02/11/2024 
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Answer from Pergola Ombrea
Hello,

We are very sorry to hear that your experience with our products and services did not live up to your expectations. We fully understand your frustration with the problems encountered with the pergola panel, as well as the delay in delivery.

In order to remedy this situation and provide you with a rapid solution, we invite you to contact our after-sales service (SAV) at the following address: [email protected]. Our dedicated team is at your disposal to resolve any problems or concerns you may have.

We look forward to regaining your trust and full satisfaction with future orders. If you have any questions or comments, please do not hesitate to contact us. We look forward to hearing from you.

We apologize for any inconvenience,

Yours sincerely
The Ombréa team
1/5
★☆☆☆☆
There's a part missing for my pergola, and I've been waiting for a reply from the after-sales service for over 3 weeks despite several reminders.
Nicolas N.
Nicolas N.
purchased on 11/07/2024 
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Answer from Pergola Ombrea
Hello,

Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.

Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.

Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.

Should you require any further assistance, please do not hesitate to contact us.

The Ombréa team
1/5
★☆☆☆☆
When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...
Douguet M.
Douguet M.
purchased on 24/06/2024 
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Answer from Pergola Ombrea
Hello,

Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.

Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.

Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.

Should you require any further assistance, please do not hesitate to contact us.

The Ombréa team
1/5
★☆☆☆☆
Package arrived damaged, blinds damaged that do not hold very disappointed
Jonathan C.
Jonathan C.
purchased on 23/04/2024 
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1/5
★☆☆☆☆
1) The carrier had to postpone delivery because he couldn't find the address! 2) the main beam of the pergola is impossible to fix because it is not pre-drilled for the bolts to pass through (photos to support this)3)(the tulip of the crank broke during handling and prevents the opening and closing of the slats. 4)Despite several e-mails, the after-sales service has not replied! What do I have to do to be able to use the pergola?
Rein P.
Rein P.
purchased on 05/04/2024 
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Answer from Pergola Ombrea
Hello,
We apologize for this inconvenience.
We invite you to contact our after-sales service, who will send you the missing part.
We will be pleased to help you.
Best regards,
The Ombréa team
1/5
★☆☆☆☆
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
Charles-dominique S.
Charles-dominique S.
purchased on 31/12/2023 
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Answer from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.

Best regards,
The Ombréa team.
1/5
★☆☆☆☆
Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.
Jean Michel L.
Jean Michel L.
purchased on 20/09/2023 
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Answer from Pergola Ombrea
Hello,

We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.

Best regards,
The Ombréa team